We hope that you are delighted with your item, but if you are not, your purchases may be returned within 14 days of delivery.
Please contact us, by emailing firstname.lastname@example.org quoting your name, address, details of the product, the reason for return and whether you require a refund or replacement of the faulty or incorrect item(s).
We will not exchange or refund items that have been worn, do not have their original packaging or show obvious signs of wear or abuse. In these instances, returned items shall be returned to the buyer.
PLEASE NOTE: If an item that has been purchased with next day or same day shipping and is returned for a refund the shipping charge will be deducted from the purchase value.
This refund policy only applies to products sold via the website, does not apply to gift vouchers or exchanged products. For our store return policy please contact the store directly.
OUR EXTENDED CHRISTMAS RETURNS POLICY
Any gift bought between 21 November and 24 December can be exchanged up until 10 January.
UK – FREE RETURNS
To complete your return, please email us why you would like to return your item(s), you will then be emailed a free returns label via Royal Mail to print off and drop off at your nearest post office. *We offer one free returns label per order. For any returns of exchanged items, the cost is the responsibility of the customer.
Unfortunately, at this time we are unable to offer free returns internationally. Therefore Returns are deemed the responsibility of the Purchaser responsibility until we take receipt. For your own protection, we recommend that you return the item(s) via tracked/signed service and insure them at an appropriate value. We cannot be held responsible for returns that are lost in transit. The cost of posting the return is your responsibility. Original postage costs, taken at the time of order generation, will not be refunded unless the item you received was sent in error or we deem it to be faulty.
In the interests of fraud prevention, your refund will be issued by the same method that you paid within 5 working days after the receipt of the returned item(s).
* Purely for hygiene reasons, we are not able to accept returns on Earrings and Septum rings for pierced ears & nose unless they are faulty.