RETURNS POLICY

RETURNS POLICY

We hope that you are delighted with your item, but, if you are not, your purchases may be returned within 14 days of delivery.

 

Please contact us, by emailing kasun@kasun-london.co.uk quoting your name, address, details of the product, the reason for return and whether you require a refund or replacement of the faulty or incorrect item(s).

We will not exchange or refund items that have been worn, do not have their original packaging or show obvious signs of wear or abuse. In these instances, returned items shall be returned to the buyer.

 

UK – FREE RETURNS

To complete your return, please email us why you would like to return your item(s), you will then be emailed a free returns label via Collect+ or Royal Mail to print off and drop off at your nearest drop off point.

 

INTERNATIONAL RETURNS

Unfortunately, at this time we are unable to offer free returns internationally. Therefore Returns are deemed the responsibility of the Purchaser responsibility until we take receipt. For your own protection, we recommend that you return the item(s) via tracked/signed service and insure them at an appropriate value. We cannot be held responsible for returns that are lost in transit. The cost of posting the return is your responsibility. Original postage costs, taken at the time of order generation, will not be refunded unless the item you received was sent in error or we deem it to be faulty.
In the interests of fraud prevention, your refund will be issued by the same method that you paid within 5 working days after the receipt of the returned item(s).

 

Purely for hygiene reasons, we are not able to accept returns on Earrings for pierced ears unless they are faulty.