While we take extreme care with the manufacturing of our jewellery, however, if a manufactured fault occurs to your item you will be covered by our 90 Day Manufacturers’ Warranty. The 90 days commences from the date of delivery receipt. In the event of a faulty item, Kasun London may repair or replace the defective item free of charge. We encourage you to inspect and try on your item as soon as you receive it. If there is a manufacturer’s fault, it will become apparent immediately or within a short time.
Items worn after the 90 day period will no longer be covered by the “90 Day Manufacturer Warranty” policy. Costs will be incurred if repairs are completed outside of the 90 day warranty period.
Kasun London will not accept any faulty items sold by 3rd party retailers.
Please note that the manufacturer warranty does not cover broken/snapped chains or the following; broken/snapped earrings posts or clasps, broken/snapped chains accompanied by pendants, broken black silk cords, broken/snapped chain threaded through bracelets or breakage/damage sustained by personal use or if the item has been dropped. We cannot control the force used by the user when applying their jewellery, therefore, the above issues cannot be covered under warranty
The semi-precious stones, onyx stones and treated ceramic jewellery used in our collections are of high quality, however, they are fragile items and should be treated with high care. If these stones are dropped or knocked, they may crack, chip or fall out. This is not covered under the manufacturer warranty as this is the nature of the stone. Therefore, please treat these items as “precious gems”. Lost semi-precious stones and chips in stones will not be covered under warranty.
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